How a migration works
After your order you receive a ticket in which we ask for all the information we need: how many websites, which email addresses, which domains and whether there are special requirements such as cron jobs, custom certificates or external services. If you have questions, we’re happy to call you.
We copy your website and its databases to your new hosting plan and check that everything works. Only with your approval do we change the DNS records. The change propagates within a few hours; during that time both servers remain reachable.
What to prepare
- login details for your current hosting (control panel or FTP)
- a list of your email addresses and mailboxes
- the auth code for your domain from your current provider
- if available: access to your website’s admin area, such as WordPress
No lost email
We move mailboxes using IMAP synchronisation. Your folders and your read and unread messages are kept. No email is lost during the switch, because the old server keeps running until the new MX records are active everywhere. The first address is included in the price; you list any further addresses when you order (CHF 49.00 each).
The domain moves too
With the auth code from your current provider, we transfer your domain to Online Planet. The transfer is charged according to our domain price list. If you’d rather keep the domain with your current provider, we only update the DNS records.
Cancel at the very end
Only cancel your current contract once your website and email are running with us and the domain transfer is complete. That way you always have a way back.