Web hosting, domains and websites from Switzerland +41 58 058 10 30

Moving to Online Planet

Switching providers doesn’t have to mean downtime or data loss. We plan the move with you, transfer your website and email at a flat rate and only switch over once everything is running on the new server.

How the migration works

  1. Order a plan

    Choose the right hosting plan and receive your login details by email.

  2. Copy your data

    We copy your website, databases and mailboxes – at a flat rate per website and email address.

  3. Transfer the domain

    With the auth code from your current provider, we transfer the domain.

  4. Switch over

    We only change the DNS records once everything works. Your visitors won’t notice a thing.

Migration prices

Fixed flat rates instead of hourly billing: you know in advance what the migration costs.

Website migration

We move your entire website to Online Planet and only switch over once everything works.

CHF75.00

flat rate per website

Order migration
  • Transfer of all files and databases
  • Update of your website’s connection settings
  • Functional test before the switch
  • DNS records changed at the agreed time

Email migration

Your mailboxes move too – with all folders and messages. The first address is included in the price; you list any further addresses when you order (CHF 49.00 each).

CHF49.00

per email address

Order migration
  • Mailbox set up at Online Planet
  • All folders and messages transferred via IMAP
  • MX records changed without losing email
  • Guide for Outlook, Apple Mail and smartphones

The domain transfer is charged at the transfer price of the extension, see domain prices.

How a migration works

After your order you receive a ticket in which we ask for all the information we need: how many websites, which email addresses, which domains and whether there are special requirements such as cron jobs, custom certificates or external services. If you have questions, we’re happy to call you.

We copy your website and its databases to your new hosting plan and check that everything works. Only with your approval do we change the DNS records. The change propagates within a few hours; during that time both servers remain reachable.

What to prepare

  • login details for your current hosting (control panel or FTP)
  • a list of your email addresses and mailboxes
  • the auth code for your domain from your current provider
  • if available: access to your website’s admin area, such as WordPress

No lost email

We move mailboxes using IMAP synchronisation. Your folders and your read and unread messages are kept. No email is lost during the switch, because the old server keeps running until the new MX records are active everywhere. The first address is included in the price; you list any further addresses when you order (CHF 49.00 each).

The domain moves too

With the auth code from your current provider, we transfer your domain to Online Planet. The transfer is charged according to our domain price list. If you’d rather keep the domain with your current provider, we only update the DNS records.

Cancel at the very end

Only cancel your current contract once your website and email are running with us and the domain transfer is complete. That way you always have a way back.

Frequently asked questions

How much does the migration cost?

We charge a flat CHF 75.00 to move a website and CHF 49.00 per email address to move a mailbox. The domain transfer is charged at the transfer price of the extension as listed in our domain prices. Before we start, you receive an overview of all costs.

Does my website stay online during the migration?

Yes. Your website keeps running on the old server until we change the DNS records. The change propagates within a few hours; during that time both servers are reachable and your visitors won’t notice the switch.

Do I need to set up my email programs again?

Usually you only need to change the server address and, if necessary, the password in Outlook, Apple Mail or on your phone. We send you a short guide with all the details.

When should I cancel with my current provider?

Right at the end: once your website and email are running with us and the domain transfer is complete. That way you have a way back until the very last step.

Not sure which plan fits?

Tell us briefly about your project. We’ll recommend the right plan or prepare a quote for your new website.