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Terms and conditions

These terms apply to all services of Online Planet, a brand of Starnet24 GmbH.

Version 1.1 · effective from 4 November 2026

1. Scope

These general terms and conditions (terms) govern the contractual relationship between Starnet24 GmbH, Sonnhaldenstrasse 1, 8113 Boppelsen, Switzerland (“Online Planet” or “we”), and its customers (“the customer”) for all services offered under the Online Planet brand: web hosting, email, domains, website creation, migrations and support.

Individual agreements, quotes and service descriptions take precedence over these terms. The customer’s own conditions only apply if we accept them in writing.

2. Provider

Online Planet is a brand of Starnet24 GmbH (UID CHE-326.178.115). The contracting party is always Starnet24 GmbH.

3. Conclusion of the contract

The presentation of services on online-planet.ch is not a binding offer. The contract is concluded when the customer submits an order in the customer centre and we confirm it or provide the service. For website creation and other services based on a quote, the contract is concluded when the customer accepts the quote in writing.

The customer must have legal capacity and provide truthful and complete information. If their contact or billing details change, they update them in the customer centre without delay. We may refuse orders without giving reasons.

4. Services

The scope and features of the services are set out in the service description on online-planet.ch at the time of the order, in the order confirmation or in the quote. We may develop the services technically and use third parties (e.g. data centres, registrars), provided the agreed scope is maintained.

5. Web hosting and email

Resources. Each plan includes the resources stated in the service description, such as storage, traffic, domains, email accounts, databases and PHP values. If a monthly traffic allowance is agreed and exceeded, we inform the customer and may limit the bandwidth until the end of the month or suggest moving to a larger plan.

“Unlimited”. Services described as unlimited are not limited in number. They are available within the storage of the plan and normal use of shared servers. If an account puts so much load on the servers that other customers are affected, we may, after informing the customer, take measures or require a change of plan.

Availability. We operate our servers with the greatest care and aim for high availability. We cannot guarantee uninterrupted availability. Where possible, we carry out maintenance at off-peak times and announce major work in advance.

Software. We keep the server software up to date. We may switch off outdated PHP versions after reasonable notice. The customer is responsible for software they install themselves (e.g. WordPress, plugins, themes) and keeps it up to date.

Backups. We back up the data of hosting accounts daily and keep the backups for a limited period. They are used for restoring data after technical faults. They do not replace the customer’s own backups; the customer also backs up important data themselves.

Server location. The servers for web hosting and email are located in data centres in Germany (EU).

6. Domains

Registration. We register domains in the name and on behalf of the customer through our registrar Internet.bs Corp. with the responsible registry (for .ch and .li with SWITCH). The terms and policies of the registry and registrar also apply. A domain is only assigned once the registry has confirmed it; we do not guarantee the availability of a requested domain.

Holder. The customer is the holder of the domain. They ensure that the domain does not infringe third-party rights, in particular trademark, name and company name rights. In the event of a dispute over a domain, we may have it blocked in accordance with the registry’s rules.

Term and renewal. Domains are registered for one year and renew for a further year each time, unless the customer cancels, provided the renewal invoice has been paid. If a domain is not paid for in time, we do not renew it.

Expired domains. Many registries hold an expired domain for a grace period. During this period it can only be recovered for a restore fee (redemption fee) according to our price list. After that, the domain is deleted and can be registered by third parties.

Transfer. The customer can transfer their domains to another provider at any time. We provide the required auth code in the customer centre or on request. Domain fees already paid are not refunded.

7. Website creation

Scope, price, deadlines and payment terms are set out in the quote. The customer supplies texts, images, logos and other content in good time and ensures they hold the necessary rights. Delays caused by a lack of cooperation extend the deadlines accordingly.

Once the website is complete, the customer reviews it within 10 days and reports any defects in writing. If they report no defects or publish the website, it is deemed accepted. Additional requests beyond the quote are charged by time spent.

After full payment, the customer receives the right, unlimited in time, to use and modify the website for their own purposes. Third-party software, themes, plugins, fonts and images are subject to their licence terms. We may name the website as a reference unless the customer objects.

Hosting and the domain are not included in the price of the website and are billed separately.

8. Migration to Online Planet

The flat rates in our price list apply to the migration of websites and email addresses. The customer provides us with the necessary access details and ensures they are entitled to have the migration carried out. After the order, we automatically open a ticket in which we ask for the necessary information and access details. We transfer files, databases and mailboxes with care. We accept no liability for errors caused by outdated or incompatible software of the previous website; any adjustments are charged as agreed.

9. Support

We support the customer by phone, email and ticket in the customer centre with questions about our services. Support for the customer’s own software, programming or content is not included and is charged as agreed.

10. Customer obligations

The customer uses the services lawfully and responsibly. They keep passwords and access details secret and inform us immediately if they suspect misuse.

The following are prohibited in particular:

  • unlawful content, e.g. content that violates criminal, copyright, trademark or personality rights;
  • sending spam and unsolicited bulk advertising;
  • phishing, malware, botnets, attacks on other systems and spying on data;
  • services that put excessive load on the servers, e.g. mining, download portals or public file storage;
  • passing the services on to third parties without our consent, except for agencies acting for their own clients.

The customer is responsible for the content on their websites and in their mailboxes. They indemnify Online Planet against third-party claims arising from a breach of these obligations.

11. Suspension

We may suspend services in whole or in part if the customer breaches these terms, if an account endangers the security or operation of the servers, if an authority orders it or if the customer does not pay despite a reminder. We inform the customer in advance where circumstances permit. The obligation to pay continues during a suspension.

12. Prices and payment

The prices in the price list on online-planet.ch at the time of the order apply. All prices are in Swiss francs and include statutory VAT.

Web hosting and domains are billed annually in advance. One-off services such as migrations are billed after the order, website creation according to the quote. Invoices are sent by email and are also available in the customer centre. They are payable within 10 days unless stated otherwise on the invoice. Payment is possible by QR bill, credit card or TWINT.

13. Late payment

If the customer does not pay on time, the following applies:

  • payment reminder 5 days after the due date: free of charge
  • 1st dunning notice 15 days after the due date: CHF 5.00
  • 2nd dunning notice 25 days after the due date: CHF 25.00
  • suspension of the services concerned 30 days after the due date: suspension fee of CHF 49.00

Dunning and suspension fees are added to the outstanding invoice and are not subject to VAT.

From the due date, the customer also owes default interest of 5 % per year. Once the outstanding amounts have been received, we reactivate suspended services free of charge.

If payment is still not made after the suspension, we may not renew domains and terminate the contract with immediate effect. We delete the data of suspended accounts no earlier than 30 days after the suspension.

14. Term and termination

Contracts for web hosting and domains run for 12 months from provision and renew for a further 12 months each time unless cancelled 30 days before expiry. Cancellation is made in the customer centre, by email or in writing.

Moving to a larger plan is possible at any time; we charge the difference pro rata for the remaining term. Moving to a smaller plan is possible at the end of the term. Amounts already paid are not refunded on cancellation.

Either party may terminate the contract at any time with immediate effect for good cause, in particular in the event of serious breaches of these terms.

After the contract ends, we permanently delete the data of the hosting account and mailboxes after 14 days. The customer backs up their data beforehand. We do not delete domains without instruction; the customer can transfer them to another provider before the contract ends.

15. Money-back guarantee

Web hosting plans come with a 30-day money-back guarantee from the date of order. If the customer cancels within this period in the customer centre, we refund the amount paid for the hosting plan in full. Domains, migrations and other one-off services are excluded. The guarantee can be used once within 12 months.

16. Changes to prices, services and terms

We may change prices, services and these terms. We notify the customer of changes to their disadvantage by email at least 30 days in advance. If the customer does not agree, they may cancel the contract concerned with effect from the date the change takes effect. Without cancellation, the changes are deemed accepted.

If a registry increases its fees or taxes and charges change, we may adjust prices accordingly.

17. Data protection

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR). Details are set out in our privacy policy.

Processing on behalf of the customer. Where the customer stores personal data on our servers, for example data of their website visitors, customers or in their mailboxes, we process it as a processor within the meaning of Art. 9 FADP and Art. 28 GDPR. For this processing, the following constitutes the data processing agreement:

  • We process the data only to provide the agreed services and only on the customer’s instructions as set out in the contract and their settings in the customer centre.
  • Our staff are bound by confidentiality.
  • We take appropriate technical and organisational measures to protect the data, such as access restrictions, encrypted connections, separate accounts and regular backups.
  • As sub-processors we use operators of data centres in Germany and, for domains, our registrar and the registries. We inform the customer of any change of important sub-processors; the customer may object for good cause.
  • We assist the customer appropriately with requests from data subjects and in the event of data breaches. We notify the customer without undue delay of any security breach affecting their data.
  • After the contract ends, we delete the data in accordance with section 14 unless there is a legal obligation to retain it.

The customer is responsible for the lawfulness of the processing they carry out using our services, in particular for informing their own customers and website visitors.

18. Intellectual property

All rights to our software, templates, texts and trademarks remain with us or our licensors. The customer receives a non-transferable right to use them for the duration of the contract within the scope of the agreed services. Section 7 applies to website creation.

19. Liability

We are liable without limitation for damage caused intentionally or through gross negligence and for personal injury. Otherwise, our liability is excluded to the extent permitted by law, in particular for slight negligence, indirect and consequential damage, loss of profit, loss of data and damage caused by interruptions, third-party attacks or the customer’s software. Where liability for slight negligence cannot be excluded, it is limited to the fees for the service concerned in the last 12 months.

We are liable for auxiliary persons to the same extent. We are not liable for the services of registries or for the customer’s content.

20. Force majeure

In the event of force majeure, such as natural events, official measures, failures of third-party networks or power supplies, pandemics or cyberattacks despite appropriate protective measures, we are released from our obligations for the duration of the event.

21. Assignment

The customer may only assign the contract to third parties with our consent. We may assign the contract to another company provided the services continue to the same extent; we inform the customer accordingly.

22. Severability

If any provision of these terms is invalid, the remainder remains valid. The invalid provision is replaced by a rule that comes as close as possible to its purpose.

23. Applicable law and place of jurisdiction

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the registered office of Starnet24 GmbH. Mandatory places of jurisdiction, in particular for consumers, and mandatory protective provisions of their country of residence remain reserved.

These terms are available in German, French, Italian and English. In the event of discrepancies, the German version prevails.